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Systems Check - Step 3 of 5
You're doing great - halfway through!
Do you have a clearly defined target customer?
Yes
No
Are all your leads stored in a single location or database?
Yes
No
Do you have a process to collect and act on customer feedback?
Yes
No
Do you track where your leads and customers come from?
Yes
No
Do you have measurable sales goals or quotas in place?
Yes
No
Does the business currently spend money on advertising or other marketing activities?
Yes
No
How consistent is your lead generation process?
N/A
Not consistent
Very consistent
How effective is your online presence at attracting new customers?
N/A
Not effective
Very effective
How consistent are you at following up with leads?
N/A
Not consistent
Very consistent
What percentage of your customers repeatedly buy from you?
N/A
Low percentage
High percentage
How satisfied are your customers overall?
N/A
Not satisfied
Very satisfied
How well does your team handle customer issues or complaints?
N/A
Not well
Very well
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